My complaint:

In september 2011 we got and estimated end of year account. Absolutely incorrect, raised the issue with their accounts department and had responses from a VERY rude and unprofessiona Ms van der Kerkhof!

We have then had letters and invoices with all different amounts, again all incorrect. We also had a letter to say that the extra payments made were refunded. Not true at all. We have sent continual emails, and lodged 2 complaints via their website and have had NO response, apart from the rude ramblings of Ms van der Kerkhof. In turn due to lack of response, I have also forwarded to Nuon and invoice for MY ADMINISTRATION, as this is taking FAR too long to rectify, and they have not responded to the formal complaints made via their website!

We have made a part payment of this end of year account, but it still incorrect. This is going on ridiculously long!

Desired solution:

The correct figures as I see them have been sent to Ms van der Kerkhof, a correct end of year invoice and I want to know what has happened to this supposed refund of up to 350euro.