My complaint:

The rubber soles in my ecco shoes get holes and ruptures after two years of moderate use (2 days usage a week). After internet reseach I found this to be a well known problem:

1. http://www.trosradar.nl (in dutch, search for ‘ecco schoenen’)
2. http://ctwatchdog.com/business/ecco-shoes-warning-almost-new-expensive-shoes-disintegrate
3. http://honeypot.net/pictures/ecco-shoes/
4. other internet places, google on ‘ecco shoe problems’

Desired solution:

1. I demand new shoes, with reasonable life span
2. I demand removal of the terms quality and craftsmanship on www.ecco.com