My complaint:
Dell streak in Engeland gekocht. Is kappot gegaan binnen de ganatie termijn. NAAR a Dell nederland gestuud om een nieuwe te krijgen. Eerste afwijzing reden niet te maken om dat deze niet binnen de benelux landen valt. Weer contact gezocht met Uk. Oplossing stuur de Dell naar Nederland en laat ze deze dooorsturen naar Engeland zodat zij hem om kunnen ru
Dear Sir,
Thank you for your mail.
We could book the replacement, once you’ve sent the faulty tablet to the same UK Address, as once the replacement is delivered, the faulty tablet has to be collected on the next business day.
Please let us know, once you’ve sent the faulty tablet to UK address, OR, if you’ve already sent it to the address provided by you in t he last mail (Ms. Nolly Konings, 2 St. Marksplkace, Windsor, Berks, SL4 3BG, England), and we’d book the replacement accordingly.
Please provide us with the Contact Number (UK) too.
Regards,
Pankaj Makheeja
Dell | Smartphones Support (UK)
Original Message Follows: ————————
I have found one far relative in the UK, who i just called, and is more then willing to recieve the replacement dell and the send it to me.
Ms. Nolly Konings
2 St. Marksplkace
Windsor
Berks SL4 3BG
England
Many thanks for your support: my compliments 🙂
Remco de Jong
On 24 August 2012 16:09, uki_customer_complaints wrote:
Dear Sir,
Thank you for your mail.
We could book a replacement for the faulty Dell Streak 7 Tablet. As you’ve mentioned that you’ve already send the device to Dell Netherlands and they would send it to Dell UK. However, don’t know, if Dell UK have received the device or not.
Please revert to us with the UK Address and the Contact Person’s Name and Phone Number, and we’d book the replacement accordingly after that.
The Service Request Number is : 862745503.
In my absence you can contact my Manager : [email protected]
Regards,
Pankaj Makheeja
Dell | Smartphones Support (UK)
Original Message Follows: ————————
I have sent the Dell streak to Dell Netherlands to send the to Dell UK. Have you recieved the defected Dell Tablet ?
On 31 May 2012 18:08, uki_customer_complaints wrote:
Dear Remco,
I am suspecting a circuit board failure on the device. In this case the only option you have is to send the device to a friend or family in UK and ask them to give us call on your behalf on 08444443244. We can swap the faulty device with a working one and then they can courier the replacement device back to you in Netherlands.
Thanks and Regards
Chitwan Kapil
Original Message Follows: ————————
I tried to reset the Dell tablet, but still no power. The charging device seems in order, as it slides in well and does not look like any broken or bent pins there.
Remco
On 31 May 2012 16:16, uki_customer_complaints wrote:
Dear Remco,
Any broken or bent pins on the charging port of the device. Have you tried the pin-hole reset on the device as well.
Thanks and Regards
Chitwan Kapil
Original Message Follows: ————————
This device is not charging any more. Forgot once and let it on stanby, running empty. Unable to recharge the Dell Tablet.
On 31 May 2012 12:21, uki_customer_complaints wrote:
Dear Remco,
Can I know what is the exact issue that you are facing with this device?
Thanks and Regards
Chitwan Kapil
Original Message Follows: ————————
service tag number is 4pdj2p1
Thanks,
Remco
On 30 May 2012 20:53, uki_customer_complaints wrote:
Dear Sir,
You can find the service tag of the device on a white sticker on the micro sd card sliding door.
Thanks and Regards
Chitwan Kapil
Original Message Follows: ————————
Dell Streak 7, I use. Do not know where to find the number on this device
On 30 May 2012 16:59, uki_customer_complaints wrote:
Dear Sir,
Can I know which device are you using?
Thanks and Regards
Chitwan Kapil
Original Message Follows: ————————
Where do i find the tag service number ?
On 30 May 2012 15:55, uki_customer_complaints wrote:
Dear Sir,
Thank you for contacting Dell smartphones support. In order to provide support for your dell tablet can you please provide me the service tag for your device?
Thanks and Regards
Chitwan Kapil
Original Message Follows:
————————
Department: Order Support
Email Address: [email protected]
Case/Reference/DPS Number:
Invoice/Order Number:
Problem: I have bought a Dell Tablet whilst living in the uk. In the netherlands the tablet did not function anty more and was still under warrenty. I sent the tablet to Dell Netherlands. After 5 weeks I recieved a letter from Dell that Dell netherlands only fix Dell products within the Benelux Countries. The warrenty expired 4-Mai 2012. I am not pleased with this situation and hope you can help to find a solution for this issue. I have also a laptop and desktop from Dell and untill now was very impressed with the Dell products.
With best regards,
Remco de Jong Netherlands
Desired solution:
Nieuwe Tablet van Dell Nederland of regelen via Dell UK voor een oplossing
