Complaint: wrong device / additional charges

user-154858 on 21 January 2013 about Light in the box in category Internetshops - Elektronica

New complaint
In treatment
Complaint resolved
Complaint closed

My complaint:

I ordered a StarlightBlue Android tablet and they sent me a Yeahpad?
There were aditional COD charges that were never indicated.
If I ask about this I get email saying they can’t respond to questions because they are too busy and send me back to the website

order nr. 1301140603881849

Desired solution:

correct pad

Message from from Klacht.nl

12 years ago - Complaint is picked up by Light in the box

Message from from Klacht.nl

12 years ago - Complaint is solved by Light in the box

Light in the box

Responded on 25 March 2015 at 07:50

Offered solution:

Beste klant,

Wij hebben het probleem reeds opgelost en tevens uw ticket beantwoord. Als u nog overige vragen hebt, vragen wij u vriendelijk om een nieuw ticket in te dienen bij 'Mijn Bestellingen' op onze site.

Met vriendelijke groet,

De klantenservice
Lightinthebox

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