Complaint: conned

user-163120 on 04 April 2013 about Vodafone in category Mobiele Telefonie

New complaint
In treatment
Complaint resolved
Complaint closed

My complaint:

i had 2 salesmen on the door selling vodafonethuis glasvezel,after talking to them i decided to sign a contract it was only later that i found out that they had lied to me just to make the sale.they told me i could watch tv on my laptop that i had 7 days to cancel from time of connection,they would cancel my old provider and i could keep my old number.when i told them to cancel my cotract they said sure but i will still have to pay 51 euros for 12 months i even sent a letter to the director but no answer

Desired solution:

cancel my contract

Message from from Klacht.nl

13 years ago - We have sent an email to Vodafone about your complaint

Message from from Klacht.nl

13 years ago - We have sent reminder to Vodafone to pickup complaint

Message from from Klacht.nl

13 years ago - Complaint is picked up by Vodafone

Message from from Klacht.nl

13 years ago - Complaint is solved by Vodafone

Message from from Klacht.nl

13 years ago - User added a review about the solution that Vodafone posted

Vodafone

Responded on 25 March 2015 at 07:50

Offered solution:

Vodafone has notified the customer through e-mail.

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