Complaint: Dynafix – very slow and unprofesional service

user-194615 on 19 August 2013 about Dynafix in category Reparatie- en onderhoud diensten

New complaint
In treatment
Complaint resolved
Complaint closed

My complaint:

I have sent my faulty my Motorola Atrix to Dynafix on 21st of May 2013. It took several attempts to convince Dynafix that my phone has been delivered * I have posted this phone with registered mail. After they confirmed that indeed my phone has been registered in their system I tough it wouldn’t take more that 2 – 3 weeks and my phone will be repaired.
I was wrong. Today it’s almost three months after I sent my phone for warranty repair! It’s way too long! Dynafix is saying they have sent my phone to external company for repair. I don’t give a s..t how they are going to repair but I can’t wait another 3 month to have it repaired!

Desired solution:

Receive my phone repaired from Dynafix or get refund from Ibood - it's where I bough it.

Message from from Klacht.nl

12 years ago - We have sent an email to Dynafix about your complaint

Message from from Klacht.nl

12 years ago - Complaint is picked up by Dynafix

Message from from Klacht.nl

12 years ago - Complaint is solved by Dynafix

Dynafix

Responded on 25 March 2015 at 07:50

Offered solution:

Dear Rafal,

We have been in contact regarding this case and we are glad to be informed it has now been resolved. As per our agreement, we now close your complaint. If further assistance or information regarding your complaint is needed in the future, please do not hesitate to contact us!

Kind regards,
Dynafix WeCare Team

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