Klacht ! No contact despite 8 emails KLACHT.nl

Complaint: No contact despite 8 emails

user-70026 on 18 November 2013 about Fa-Med B.V. in category Incassobureaus

My complaint:

I have been trying to contact you guys via email Since August 13. I have sent you 8 emails, which I will also be sending on to your client. I appreciate you have many dentists administration that you look after, but no answering 8 emails is not acceptable, and I will send these details to your client. It has now had a direct effect to him remaining our dentist, and frankly it’s your fault.

I was trying to get a singular reference number as per agreement with your client, but you’ve yet to supply it (which is probably too late to do so now)

Desired solution:

I want a direct contact email address and telephone number

Message from from Klacht.nl

10 years ago - We have sent an email to Fa-Med B.V. about your complaint

Message from from Klacht.nl

10 years ago - Complaint is picked up by Fa-Med B.V.

Comment by poster of the complaint

10 years ago - Now this is exactly what I'm talking about, you say you're responding to the complaint, you emailed, I responded and you don't reply back. You should be replying within 12-24 hours, this is a totally unacceptable level of service and it's an additional piece of information for your client.

Message from Fa-Med B.V.

10 years ago - Thank you for your response. We apologize for the delay. Unfortunately we have not received your e-mail. We have sent you a new e-mail from a different e-mail address. If you could reply to that e-mail and provide an alternative phone number, we will call you as soon as possible. With kind regards, Fa-med B.V.