Complaint: onterechte afschrijvingen

user-216378 on 04 December 2013 about Adyen in category Betalingsdiensten

New complaint
In treatment
Complaint resolved
Complaint closed

My complaint:

Bij controle van mijn vaders rekening 1203583 bleek dat er al bijna 3 jaar 80,70 euro per kwartaal afgeschreven word, het bizarre is dat in deze periode nooit een aanbieding/voorstel is geweest al diverse keren geprobeerd om dit bij de bank ongedaan te krijgen lopen op niets uit ten einde raad stuur ik deze mail.

Desired solution:

terug storting van het geld wat ten onrechte is afgeschreven

Message from from Klacht.nl

12 years ago - We have sent an email to Adyen about your complaint

Message from from Klacht.nl

12 years ago - Complaint is picked up by Adyen

Message from from Klacht.nl

12 years ago - Complaint is solved by Adyen

Adyen

Responded on 25 March 2015 at 07:50

Offered solution:

Dear sir/madam,

Thank you for contacting Adyen Support.

Adyen is a Payment Service Provider and handles payments for online merchants via credit card, bank transfer, and other payment methods. Adyen only offers the technical system for handling these payments. For any questions related to an individual payment or the status of your order you will have to contact the shop where the order was placed.

https://www.adyen.com/info-for-shoppers/

If your payment was refused, and the merchant is not able to give you the reason why, you will have to contact your Issuer. Adyen can not provide you with any details about the Refusal Reason.

Email Address [email protected]
Website https://www.be2.nl
Phone Number +31 850090208

Kind Regards,
Adyen Support

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