My complaint:

Mijn verbinding valt steeds weg. Soms wel 10-60 keer per uur. Vooral ‘s avonds tussen 19:30-12:00 uur. Juist als ik er gebruik van wil maken ‘s avonds net als iedereen blijkbaar. Wanneer de verbinding na resetten modem en router dan wel in stand blijft. Dan is deze zo traag dat er niet mee te werken valt.
Storing kan het niet zijn ik krijg iedere dag een storingsoverzicht en ziggo heeft geen storing maar ik heb geen internet. Wanneer ik het modem uitlees dan meldt hij dit:
2010-10-05 08:24:23 5-Warning D103.0 DHCP RENEW WARNING – Field invalid in response
2010-10-05 07:55:42 3-Critical R005.0 Started Unicast Maintenance Ranging – No Response received – T3 time-out
1970-01-01 00:00:40 3-Critical D003.0 DHCP WARNING – Non-critical field invalid in response.
1970-01-01 00:00:32 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 00:00:29 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:28 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:28 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:28 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:27 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:26 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:26 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:24 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:10 3-Critical D003.0 DHCP WARNING – Non-critical field invalid in response.
1970-01-01 00:00:32 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 00:00:29 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:28 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:27 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:27 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:26 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:26 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:26 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:24 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:10 3-Critical D003.0 DHCP WARNING – Non-critical field invalid in response.
1970-01-01 00:00:32 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 00:00:29 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:28 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:28 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:28 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:26 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:24 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
2010-10-02 08:19:36 5-Warning D103.0 DHCP RENEW WARNING – Field invalid in response
2010-10-02 07:50:39 3-Critical R005.0 Started Unicast Maintenance Ranging – No Response received – T3 time-out
1970-01-01 00:00:37 3-Critical D003.0 DHCP WARNING – Non-critical field invalid in response.
1970-01-01 00:00:30 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 00:00:28 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:27 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:27 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:27 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:25 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:24 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
2010-10-01 08:38:35 5-Warning D103.0 DHCP RENEW WARNING – Field invalid in response
2010-10-01 08:12:22 3-Critical R005.0 Started Unicast Maintenance Ranging – No Response received – T3 time-out
1970-01-01 00:00:38 3-Critical D003.0 DHCP WARNING – Non-critical field invalid in response.
1970-01-01 00:00:32 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 00:00:28 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:28 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:28 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:27 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:27 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:27 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:25 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:24 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
2010-09-30 15:58:04 3-Critical R005.0 Started Unicast Maintenance Ranging – No Response received – T3 time-out
2010-09-30 08:29:55 5-Warning D103.0 DHCP RENEW WARNING – Field invalid in response
1970-01-01 00:00:41 3-Critical D003.0 DHCP WARNING – Non-critical field invalid in response.
1970-01-01 00:00:33 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 00:00:29 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:28 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:28 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:28 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:27 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:27 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:27 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:24 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
2010-09-30 07:03:42 5-Warning D103.0 DHCP RENEW WARNING – Field invalid in response
2010-09-26 11:51:01 3-Critical R005.0 Started Unicast Maintenance Ranging – No Response received – T3 time-out
2010-09-23 07:03:42 5-Warning D103.0 DHCP RENEW WARNING – Field invalid in response
1970-01-01 00:00:39 3-Critical D003.0 DHCP WARNING – Non-critical field invalid in response.
1970-01-01 00:00:31 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 00:00:28 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:27 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:27 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:26 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:00:26 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 00:00:24 3-Critical T001.0 SYNC Timing Synchronization failure – Failed to acquire QAM/QPSK symbol timing
2010-09-23 01:03:05 5-Warning D103.0 DHCP RENEW WARNING – Field invalid in response
1970-01-01 00:07:21 3-Critical D003.0 DHCP WARNING – Non-critical field invalid in response.
1970-01-01 00:07:20 3-Critical D002.0 DHCP FAILED – Request sent, No response
1970-01-01 00:07:10 3-Critical D001.0 DHCP FAILED – Discover sent, no offer received
1970-01-01 01:40:05 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 01:40:00 3-Critical D001.0 DHCP FAILED – Discover sent, no offer received
1970-01-01 01:36:48 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 01:36:42 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1970-01-01 01:36:42 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 01:33:43 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1970-01-01 01:33:43 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 01:30:22 3-Critical D001.0 DHCP FAILED – Discover sent, no offer received
1970-01-01 01:27:05 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 01:26:56 3-Critical D001.0 DHCP FAILED – Discover sent, no offer received
1970-01-01 01:23:40 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 01:23:33 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1970-01-01 01:23:33 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 01:20:57 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1970-01-01 01:20:57 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 01:17:34 3-Critical D001.0 DHCP FAILED – Discover sent, no offer received
1970-01-01 01:14:23 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 01:14:13 3-Critical D001.0 DHCP FAILED – Discover sent, no offer received
1970-01-01 01:10:59 3-Critical R002.0 No Ranging Response received – T3 time-out
1970-01-01 01:10:52 3-Critical T002.0 SYNC Timing Synchronization failure – Failed to acquire FEC framing
1970-01-01 01:10:51 3-Critical D001.0 DHCP FAILED – Discover sent, no offer received
De meldingen uit 1970 komen zeer veelvuldig voor en verdrijven iedere dag de correcte dagmeldingen uit het log. Morgen staat de melding van 5-10-2010 niet meer in het log.
Ik betaal voor een 24/7 verbinding en wil graag ook 24/7 gebruik maken van deze verbinding.

Gewenste oplossing

24/7 gebruik kunnen maken van internet. Niet steeds modem en router resetten om verbinding te krijgen of te behouden. Wanneer ik verbinding heb dan wil ik kunnen surfen op de snelheid waarvoor ik betaal. \’s avonds is dit niet mogelijk, het is dan zo druk dat ik geen enkele pagina geladen krijg wanneer ik wel verbinding heb.