Complaint: Onterechte incasso naar 515071439

user-217253 on 09 December 2013 about Adyen in category Betalingsdiensten

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Complaint resolved
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My complaint:

Geincasseerd door Adyen 19-03-2013
138,50 euro voor een WEEKENDJEWEG
Rekening staat nog op de naam van mijn moeder,
die reeds 7 jaar geleden overleden is.
Pasjes zijn reeds jaren vernietigd.
rekening NL50 INGB 0000 3921 64

Desired solution:

Terugstorten bedrag door Adyen.

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12 years ago - Complaint is solved by Adyen

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12 years ago - User added a review about the solution that Adyen posted

user-217253

Responded on 09 December 2013 at 14:30

Adyen geeft summiere info ,maar geen oplossing!

Adyen

Responded on 25 March 2015 at 07:50

Offered solution:

Dear sir/madam,

Thank you for contacting Adyen Support.

Adyen is a Payment Service Provider and handles payments for online merchants via credit card, bank transfer, and other payment methods. Adyen only offers the technical system for handling these payments. For any questions related to an individual payment or the status of your order you will have to contact the shop where the order was placed.

http://www.adyen.com/info-for-shoppers/

If your payment was refused, and the merchant is not able to give you the reason why, you will have to contact your Issuer. Adyen can not provide you with any details about the Refusal Reason.

Please contact the merchant for more information:

Email Address [email protected]
Phone Number +31 9008079

Kind Regards,
Adyen Support

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