My complaint:
The Nightmare of Dalaman Trip, bought at Vlucht24
After arriving at the airport in Dalaman at 6:35 am we walked up to the podium to check in at Pegasus and that’s where the nightmare started.
First they couldn’t find our information, after searching with 3 people finally, they decided we where not in the system even if I showed them my PNR or bookings code 673UM7, and we where taken into a small office.
There the first thing they said to us is that we had to pay another € 833,00 if we would like to go back to Germany. (Realize our tickets where already paid for).
We disagreed strongly and it took us for ever to convince them to call to Istanbul their main office, than we had to fax our papers and receipts, they had our PNR number, receipts and everything and guess yes we showed up in their system, but immediate they told us that our flight was canceled and that we really had to spend another € 833,00 if we would like to have new tickets to go back.
I got more and more upset and finally I got to speak myself over the phone to the people from Pegasus, and one after the other was asking for our credit card information or cash money but we told them we had no credit cards or cash on us.
This all took place from 6:45 until 8:05 and we both got more and more nervous because we couldn’t miss this airplane.
In the meantime the discussion became so loud in that little office that some police men had arrived and the where not easy let me tell you. Speaking just some words in English and than very quick with each other in Turkish they really treated us like we where criminals.
Finally they left us the choice or to leave the airport, or we could buy new tickets otherwise we could not come on the flight who was paid for already.
I was even surprised Mr. Jean Paul Verheijen got so upset over the phone to the people from Pegasus, and guess what they gave him finally at least a discount of € 500,00 so we still had to pay an extra € 333,00 to get the seats we had already paid for.
The where moments that I was afraid that the police would arrest Mr. J P Verheijen, one of them really kept following every step Mr. J P Verheijen made.
We where both very upset, and once again, you will understand now why we write you this letter. Tomorrow I will go to the police in the Netherlands and report this whole incident as internet fraud, and if so I will take a lawyer for this but one thing is sure I do want my money back.
These 4 days didn’t have an happy ending, sorry, vlucht 24 but I think you can understand how we feel.
They don’t respond to e-mail or phone, that is terrible!
Desired solution:
The money back for the tickets we had to pay twice for.
Close down their websites.
This is 100% fraud
