Complaint: Klacht Drogisterij.net: Order 6064571,6064567,6064523,6064514, has not been received, contact customer service is no answer

user-176832 on 04 May 2013 about Drogisterij.net in category Internetshops - Drogisterijen

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My complaint:

I’m in March 7th when, in your web site under the four order, but do not know what reason, you have to cancel my order, but, still was buckled in addition to my credit card.The four order is: 6064571,6064567,6064523,6064514.It has been almost two month a long……. But you did not give me a refund or some information….. I’m very angry… Why is that? ? ?

Desired solution:

Can these four shipments to Germany, because I have already paid the postage to germany. Thank you. I\\\'m in a hurry, please reply me soon. Thank you

Message from from Klacht.nl

12 years ago - We have sent an email to Drogisterij.net about your complaint

Message from from Klacht.nl

12 years ago - We have sent reminder to Drogisterij.net to pickup complaint

Message from from Klacht.nl

12 years ago - Complaint is picked up by Drogisterij.net

Message from from Klacht.nl

12 years ago - Complaint is solved by Drogisterij.net

Message from Drogisterij.net

12 years ago - Geachte meneer/mevrouw, Bedankt voor uw reactie. Graag wil ik u meer informeren wat betreft de door u genoemde ordernummers. De betalingen van deze orders zijn niet afgerond waardoor deze orders niet zijn verzonden. Na betaling worden de orders z.s.m. aan u verzonden. Met vriendelijke groeten, Sanne de Widt Drogisterij.net

Drogisterij.net

Responded on 25 March 2015 at 07:50

Offered solution:

Zojuist de klant geïnformeerd wat betreft de genoemde ordernummers. Betalingen van deze orders zijn niet afgerond waardoor de orders niet naar de klant zijn verzonden. Na ontvangst van betaling worden de orders z.s.m. verstuurd.

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