My complaint:

i have had an account with simpel since jan 2008,every month the cost is not more than 20euro.In january 2011 all of a sudden i had a amount of 498,02 euro for the period december 2010.This is strange becuase i was on holiday and i did not use my phone but simpel insists that i did, bizaar are the words that i have used this in data when i never use my phone for data purposes.I now have a incasso to deal with and pay a sum of 589,38 euro within 7 days.please could somebody help sort this out as it is criminal. i refuse to pay this bill

Desired solution:

amount which is my normal monthly bill around 20euro and i am going to close my account as soon as possible.