My complaint:

I am experiencing from Keuken Concurrent in Zwaag.

A few years ago we had a kitchen from the above mentioned store. Sometime later I needed to replace two of the doors to an under cupboard. In early April 2012 I took one of the old doors into the showroom and placed an order for replacements. A few months later I collected the doors and paid € 200 as requested. Unfortunately, they were not a good match as they had a dark grey strip running around the edge. The company said that I should use them while I was waiting for replacements, however they had been delivered with the wrong size hinges, so this was not a possibility. As far as I understood the new doors were on order and I had to wait a month for delivery.

After a few months waiting for the new doors to arrive, I went into to the showroom (now early August) but there was no trace of the order. As I had lost all faith in the staff in the showroom in Zwaag, I called customer services to check that the correct doors were on order including the correct hinges. I then waited until mid September when I was told they had finally arrived. Today, I went to collect the doors but they were delivered with NO hinges or handles and yet again had an aluminium strip running around the door edge.

Desired solution:

As I have had to spend more than 6 months with no doors in the middle of the kitchen, not to mention the numerous calls and trips to Keuken Concurrent, I feel it is reasonable to ask for a full refund of the €200 back to my account, and in addition I would hope that a company as prominent as yours would still order and deliver the doors for me as an apology for the poor service.