My complaint:
Omschrijving klacht
Geachte lezer,
Ik ben woonachtig op Cuba en vlieg jaarlijks 4 tot 5 maal heen en weer!
Martinair/KLM/AirFrance heeft de bagagevoorwaarden weer eens aangepast!
De Martinairsite meldt alleen reizen tussen Amsterdam Hav Ams.
http://www.martinair.com/nl_nl/services/beforedeparture/baggage.aspx
(Ruimbagage regels met vertrek en eindbestemming Amsterdam:
De hoeveelheid ruimbagage die u kosteloos mag meenemen, de zogeheten bagagevrijstelling, is afhankelijk van uw bestemming zoals vermeld in onderstaande tabel.
EN voorts:
Voor alle passagiers met een vertrek en eindebestemming anders dan Amsterdam geldt het bagagebeleid van KLM. Raadpleeg www.klm.com voor het overzicht van de regels en voorschriften.)
Als ik vervolgens de KLM/AirFrance regels bestudeer lees ik 2PC Concept op vluchten naar en van hav het volgende:
Gisteren in Hav ticket Hav Ams Hav gekocht met maar 1PC op de eticket.
Volgens mij en volgens de regels van KLM/AirFrance niet juist!
Zie hieronder:
Gaarne uw bericht.
groet,
ton Haas
http://www.klm.com/travel/mx_en/prepare_for_travel/baggage/baggage_allowance/index.htm#p7
Tickets issued per 28 March 2010
If your ticket was issued on or after 28 March 2010, you may bring the following check-in baggage:
Free baggage allowance for tickets issued on or after 28 March 2010:
Economy Class
1 item of check-in baggage*,
each max. 23 kg (50.5 lbs),
max. 158 cm (62 inches) l + w + h
World Business Class/Europe Select
3 items of check-in baggage, each max. 23 kg (50.5 lbs), max. 158 cm (62 inches) l + w + h
Flying Blue Silver, Gold and Platinum members
+1 item of check-in baggage, each max. 23 kg (50.5 lbs), max. 158 cm (62 inches) l + w + h
*You may bring 2 pieces of check-in baggage, each max. 23 kg (50.5 lbs),
max. 158 cm (62 inches) l + w + h, on KLM and Air France flights to and from:
• Cuba (Havana), the Dominican Republic (Punta Cana, Santo Domingo), Guadeloupe (Pointe a Pitre), Ecuador (Guayaquil, Quito), French Guyana (Cayenne), Haiti (Port-au-Prince), Martinique, Mauritius, Reunion, Saint Martin or Seychelles.
• Angola (Luanda), Benin (Cotonou), Burkina Faso (Ouagadougou), Cameroon (Douala, Yaoundé), Central African Republic (Bangui), Congo (Brazzaville, Pointe Noire), Congo Democratic Republic (Kinshasa), Gabon (Libreville), Gambia, Ghana (Accra), Guinea (Conakry), Guinea Bissau, Ivory Coast (Abidjan), Liberia, Madagascar (Antananarivo), Mali (Bamako), Niger (Niamey), Nigeria (Abuja, Lagos, Kano and Port Harcourt), Sao Tome and Principe, Senegal (Dakar), Togo (Lomé).
• French Polynesia ( Papeete) or Noumea.
• Brazil, only if originating in Brazil: each piece not exceeding 32 kg (70.5 lbs).
You may also bring 2 pieces of check-in baggage on flights between the United States or Canada and:
• the following destinations in Africa and the Middle East: Bahrain, Botswana, Cape Verde, Comoros, Egypt (Cairo), Eritrea, Iran, Iraq, Israel (Tel Aviv), Jordan (Amman), Kuwait, Lebanon, Lesotho, Libya, Mauritius, Mozambique, Namibia, Oman, Palestinian Territories, Qatar, Saudi Arabia, Seychelles, Somalia, South Africa (Cape Town, Johannesburg), St Helena, Swaziland, Syria, the United Arab Emirates (Dubai, Abu Dhabi) and Yemen.
• the following destinations in Asia and the Pacific: Afghanistan, American Samoa, Armenia, Australia, Azerbaijan, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cocos (keeling) Islands, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India (Bangalore, Mumbai, New Delhi), Indonesia, Japan, Kazakhstan, Kiribati, Korea (Democratic Peoples -), Korea (Republic of -), Kyrgyzstan, Lao Peoples Democratic Republic, Macau, Malaysia, Maldives, Marshall Islands, Micronesia, Mongolia, Myanmar (Union of -), Nauru, Nepal, New Zealand, Niue, Norfolk Islands, Northern Mariana Islands, Pakistan, Palau, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, Sri Lanka, Taiwan, Tajikistan, Thailand, Tonga, Turkmenistan, Tuvalu, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna Islands.
Gewenste oplossing
2 pc x 23 kg elk
