My complaint:

KLM’s Internet site is down on a regular basis. Recently, I wanted to purchase a ticket on the site which was in SFR. Unfortunately, the site inidcated thathe server was down when you came to he stage of paying for the ticket. After trying 10 times, I decide to call the customer service. It was a Sunday, so the customer service in Switzeland was closed and I called the customer service desk in holland. We went through the whole process and finally we came to the paying part and I was asked o pay in Euro’s and the price in Euro’s for that specific ticke was 20% more expensive. So I asked to pay in SFR and the price ha was on the site . The reaction was that was not possible as the came service desk was bases in holland and therefore the currency was euro. Honestly, I was stupefied by this response. How can this be, you buy a ticket from switzerland to another European country in Switzerland, why do I need to pay in euro’s when my journey starts in Switzerland….doesn’t make sense. Anyhow, in the end I didn’t fly KLM!

Desired solution:

In general the customer service of KLM needs significant improvement. I'd recommend to the KLM EXEC to randomly call your own customer service lines and just experience what your customers experience when it comes to getting something done with KLM.