My complaint:

On the 4th of June I was supposed to get a closet delivered at home between 11:46 and 14:46 (order number 9200161025). For this delivery service we paid 30€ extra. The delivery was never done because it arrived late (more than 1,5h!) and we weren’t home anymore.

And to have it delivered again we have extra costs of 30€ again (total delivery costs then will be 60€).

We contacted the customer service and they offer no solution other than paying again even if they were late. Apparently for delivery at home I agreed to be available the whole day from 8.00 until 20.00, but then why do they give a delivery time? And in the order receipt it literally says: “Bezorgen tussen 11:46 en 14:46”, so no such word as indication or approximately.

At the end we got the closet ourselves at the delivery company. This was arranged exclusively by us because so far we haven’t got any help or support from Leen Bakker side.

And I contacted 2 times more the customer service with no answer from them.

Desired solution:

Get the 30€ of the delivery back as they didn't deliver on the the time frame they said. And 3h margin is more than enough time to do it.