I am unable to log in into my profile. I have tried to retrieve my password through email, but I am not receiving anything.
I have paid for three month, but after several weeks I am not not able to access my account anymore!
I have created new account under the same email, in order to communicate with Lexa's customer service. However, Have not received any response!
Message from from Klacht.nl
13 years ago - Complaint is picked up by Lexa.nl
Message from from Klacht.nl
13 years ago - Complaint is solved by Lexa.nl
Responded on 25 March 2015 at 07:50
Dear marinaboyko,
I understand from your message that you are unable to log in on your profile.
I have checked your profile and can inform you that your profile is active at the moment. By logging in on your profile you will be able to use the Full Membership you have paid for.
I hope this information will suffice. If you have any further questions please feel free to contact our Customer Care Team via the "Help" link on our website.
Kind regards,
Christine
Lexa Team
