My complaint:
From
Nava Haviv
Oostzijde 314B
1508ET Zaandam
TO
Liander Klant &Service Kleinverbruik
Postbus 50 Pac 2RA5510
6920 AB Duiven
[email protected]
www.klacht.nl
[email protected]
Liander Executives,
Subject: reoccurrence of issues with the supplied contract of Gas and electricity
1. Yesterday 19 Feb (Sunday) I got a 2 posts from liander with a date of the 15 Feb:”
kenmerk:CL7000800758B1.
kenmerk:CL7000800768B1
2. This was sent to my house without a indication of my name but to “ AAN de Bewoners van:
3. in the course of 2011 and 2012 I had several contacts with liander:
a. The Customer service by phone , emails and letters! (also MR Sanches)
b. Liander fields representatives: Rene ,rob and many others!! that have been visited my primacies and documented everything. The last time (Jan 2012) also pictures were taken. To make sure the Right meters are assigned to the house.
4. This story happens EVERY MONTH since 2011. Imagine my frustration. Needless to say that I need to take a half day off to let the liander field managers to re-visit.
5. The last contact was during nov –dec 2011 where I got incasso for not having a contract to which afterwards it was accompanied with a field manager who took all pictures needed and still was surprised this has not been solved.
6. My Current Supplier is OXXIO. This was changed in 7 feb 2011 from previous Nuon (see attached letter from oxxio). There is no situation that I was not without contract for even 1 day!!, this was confirmed several time and written in the file. (Checked with your customer service employees).
7. I have paid for Gas and electricity every month by both providers.
8. I have also repeated complained that my gas bills are extremely high for my consumptions yet it was un heard!.
9. I here by attach the email from Mr Sanchez from Klantservice “ 6 dec 2011”for which I quote
“A short check of the meternumbers show us that your connection with EAN-code 871687140013643562 and meternumber 7474104 has an active contract with an energysupplier.
The costs for the bailiff have been undone and to avoid repetition in the future someone will be sent by on short notice to make a complete inventory of the connections so our records can be adjusted accordingly.
Our sincerest apologies for any inconvenience.
10. I strongly demand that your disorder functioning with respect to my case will be solved immediately.
11. Contact Oxxio to resolve the issues and make final conclusions.
12. Arrange a file with the registered meters for the oostzijde 314B as agreed with the energy supplier (oxxio.nl)
13. I will not accept any visits of liander in my house as all the investigation are accompanied with picture from liander fields manager/representatives.
14. Should I need to take a day off to solve this an invoice will be sent to liander for the hours spent per tariff of 150 Euro for an hour.
15. Beside the registration and ordering I expect liander to revisit the gas meter in the house for the abnormality usages reported.
16. I am looking forward to your reply and hopefully for a constructive solution by 1 March 2012.
Kind Regards
Nava Haviv
Desired solution:
1. stop getting this letter of disconnect every month
2. stop getting visist or phone call of liander fields manager every month
3. that thwy will take responsability as well for cheking and fixing my gas meter besdie all the false registrations.
