Complaint: No credit or debit card payment option

user-175825 on 27 April 2013 about NS in category Openbaar Vervoer

New complaint
In treatment
Complaint resolved
Complaint closed

My complaint:

Unbelievable that a modern railway like the NS does not accept the most common payment methods such as Visa and MasterCard in their ticket machines, ticket offices or in the train. Not much use for people who don’t live in the Netherlands. Please being your payment systems into the 21st century!

Desired solution:

Accept credit and debit cards at ticket machines

Message from from Klacht.nl

13 years ago - We have sent an email to NS about your complaint

Message from from Klacht.nl

13 years ago - Complaint is picked up by NS

Message from from Klacht.nl

13 years ago - Complaint is solved by NS

NS

Responded on 25 March 2015 at 07:50

Offered solution:

antwoord naar de klant

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