My complaint:

SAMSUNG DELETES COMPLAINS FROM FACEBOOK AND BLOCKS THE PERSON WHO COMPLAINS!!! I DID A PRINT SCREEN SO I CAN DEMONSTRATE IT AND I WILL DO THE SAME WITH THIS POST IN FACEBOOK. • AVOID BUYING ANYTHING FROM THIS COMPANY!!! • • This is a problem which began the 25th September and it is not resolved yet after 2 months because Samsung doesn’t care (no one cares: Linda, Dejotie and the one who is responsible for this: RUUD VAN DEN BERG and PAUL LOKU). Here the details: • • Since Wednesday 25th September afternoon my fridge didn’t work. It is in warranty (Belgium). • The 26th after work I called you and a nice woman got all the info concerning the problem but she told me the tecnician was free the next week on Thursday!!! One week to fix my fridge? Incredible…There are so many people without work… • She told me she would try to have it done earlier asking a college to have my problem in an urgent list. • Anyway, the 27th I had to throw away some food (fish, milk, meat, fruit, vegetables). So as no one came on Friday 27th I had to throw away all the left food. • This means I couldn’t have any lunch at home and that I had to eat out until the problem was fixed. • As wasn’t responsible for the delay in your service, I askede all the costs and lost food to you (Samsung). • • UPDATE: I was speaking throw the chat with someone from Samsung and he told me to ask those costs to my insurance. Sorry? Do you think they will pay me your bad way of working and non professional behaviour? It is not their fault nor mine!!! I already was said from my insurance that this is not possbile. • This is the first time I buy Samsung and it will be the last one. • Never in my live happened this to me with other brands, never. • They came the same day or the day after first hour in the morning. • • I posted this everywhere as I didn’t get a tecnician that day. • • • • Samsung Belgium Dear Sellery, • • We’re very sorry to hear this and we have put you on the emergency list of repairs. This means that if an appointment is cancelled, this will go automatically go to you. • Concerning the food costs. We advice you to send these costs to your fire and theft insurance. This insurance normally covers the loss. If the insurance decides not to pay you back for the lost food, we advice you te send an email to [email protected]. • • Regards, • The Samsung team • • 30 de septiembre a la(s) 11:25 • Sellery Spain I called the technician E-Care because he should have call me in 48 hours and he didn’t and a girl there told me that not even on Thursday but on Friday!!! Are you kidding? In the other hand, my insurance doesn’t pay me your unprofessional behaviour. And it is not just the food costs but that I have to eat out during this time. You don’t delight customers at all but you make them run! E-care doesn’t care!!! Don’t buy never Samsung or this will happen to you in warranty!! INCREDIBLE! • • UPDATE: • I sent the mail as requested to [email protected] and I got an answer after a month!!! asking some details. I answered you and then I got an answer telling me they would contact me as soon as possible but after another month I didn’t get any. • You should reconsider the meaning of “as soon as possible” because I see for you means “never!!!”. • I sent the same mail around 100 times, whitout getting an answer. • Yesterday I contacted the live chat and I was said I would get an answer from RUUD VAN DEN BERG yesterday as well but till now I didn’t receive it. ARE YOU KIDDING??? • • THIS IS BEING ENOUGH!!!! • • YOU SHOULD THINK ABOUT THE AFTER SALES DEPARTMENT BECAUSE IT IS SHIT AND IT IS NOT ABOUT DELIGHTING CUSTOMERS AT ALL. YOU ARE MAKING THEM RUN. • • Today I contacted the live chat again and LINDA close it before giving me time to evaluate her, because she knew my repport would be the worst, as she just avoided the theme and didn’t want to help me. Really nice. • I await your soon answer and the problem fixed. If not, I will take other actions. UPDATE: Dear Mrs., Thank you for your E-mail conceirning the peripheral damages caused as result of the malfunction of your refrigerator. On September 26th(Thursday), our Repair Centre received your service request at 5:30 PM. Due to a different closing time, they tried to call you on September 27th(Friday). After three attempts, they deceided to call you after the weekend on September 30th(Monday). They reached you at the first attempt and made an appointment for Friday the 4th of November. By not reaching you at the first attempts, the technoician couldn’t come earlier. Samsung’s repair delay for repairs on a fridge depends on the region you live. We fully understand the damage caused by the malfunctioning of the refrigerator, however this isn’t part of the Samsung warranty. We recommend you to contact your household insurance, they have the right mechanisms to determine what the value of the lost peripheral is. We apologize for any inconvenience. Kinde regards, Paul Loku Contact Centre Customer Care Representative Samsung Electronics Benelux B.V. Olof Palmestraat 10, 2616 LR Delft, The Netherlands P.O. Box 681, 2600 AR Delft, The Netherlands T: 0900 – Samsung (7267864) (NL) / 02 201 2418 (B) W: www.samsung.nl / www.samsung.be ANSWER: Dear Mr. Loku, Are you kidding? What you say is bullshit or you are telling me what I did and not what you did. No one called me on Friday 27th(not even one attempt) but I can demonstrate that I called you that day. The same on Monday the 30th (I can demonstrate it). “By not reaching you at the first attempts, the technoician couldn’t come earlier.” BULLSHIT!!! I have proofs of the calls I did and some mails from one of your collegues apologizing for it, not even one time but 3 times! Also my insurance has the details day after day. You will have to proof what you say. “We fully understand the damage caused by the malfunctioning of the refrigerator, however this isn’t part of the Samsung warranty. ” Really? Then, why did you ask me to send you the invoices, tickets, photos, etc. from the period I was without fridge? BULLSHIT AGAIN!!! My lawyer already has also the details and things are not as you say or as you want me to believe. “We recommend you to contact your household insurance, they have the right mechanisms to determine what the value of the lost peripheral is.” INCREDIBLE!!! I don’t know how many times I have to explain you about this (actually, I guess you didn’t even read anything about this complain before, because the answer has no sense). “We apologize for any inconvenience.” I don’t think so. I add in CCO my lawyer’s mail, so tomorrow morning he will read it and take the needed actions if you are not faster in a REALLY APOLOGIZING FOR ALL THE INCONVENIENCES.

Desired solution:

400 €