My complaint:

ABN Amro Marco Burggraf
Leidseplein 29

1017PS, Amsterdam

Regarding my bank accounts xx.xx.xx.xxx and xx.xx.xx.xxx

Dear ABN,

On the 16th of august this year I opened a second account at the Amsterdam Leidseplein office.
Till today I never received a new bank card ,the activation code or other post from you, with the exception of the ‘rekening afschrift’.
If I remember it right I was at the Leidseplein office at the 10th of September 2012 to ask if they(you) already send out my new card cause I didn’t received one. It was said, that I should have gotten it already 2 weeks ago. I said I never did receive something till then (and also till now).After looking into it, I was told that all my accounts are blocked (which they are till today) and that someone committed fraud with my new card. I was shocked and wanted to know what happened, but I was told ,that I should now it myself. It was totally NOT okay to accuse my of fraud!!! The rest of the week (11th ,12th and 13th of September) I went back to the Leidseplein office and no one would/could help me. I was told that you started an investigation and that it will take 4-6 weeks , I woukd be contacted in the next days by mail. Also this mail (till today) never arrived in my mail box. I also told an employees of your bank, if they could send it to me via email or if I could pick it up at the office cause I was suspicious if any mail would come to my mailbox after 3 letters didn’t made it. On the 14th of September I went to the police office at the ‘Tweede Constantijn Huygensstraat 41’ to see it they could help in this matter. The agent took notes and contacted your bank by telephone regarding this case. He was also told that I will take some weeks till the investigation is closed.
From then on I ‘ve been at the Leidseplein office for another 6 times and I called like around 7 times the ABN line.
Last week on the 13th of November was the first time that I actually feld helped after I pushed to see the office manager.
I should write this statement and they she’ll try to help me.

Again,I never received the card or activation code (which I said EVERY time I visited the office or called the bank).
I didn’I commit the fraud!!!!Also , from what I could see on the ‘rekening afschrift’ I have never been in Almere on the 4th of September and at Osdorpplein on the 6th.I also have an alibi for the times, I was at work or producing music with a friend.

Another question is, who is gonna pay for my costs? I have an subscription for the Pathe (bioscoop) which is 19 euros a month. Cause you blocked both of my accounts I couldn’t pay my monthly fees and now the Nationaal Incasso Bureau is feeing my additional charges and cause my accounts are still blocked the charges are getting bigger and bigger!!!!!!!!!
Who’s gonna pay for that?
I also had to go back to Germany to pick up cash money at my parents, I can’t upload money to my OV-chipcard and have to pay 2,70 for every ride with public transportation, I have to borrow money from friends,…,…,…
Everything where I need internet banking for I can’t do, everything where I need my card for I can’t do.
So please help me ,cause NONE of this is my fault!!!!

With kind regards

Marco Burggraf

Desired solution:

I'll be satisfied if I can get control over my bank accounts again, to get my money back, to get money for my extra costs (Incasso,...,...) and an apology.