I had an account with Fortis Bank where the renteafsluiting was sorted every 3 months. Now that Fortis is overtaken by ABN they have decided to sort the renteafsluiting every month unilaterally.
Going back to the previous situation or decrease the interests accordingly.
Message from from Klacht.nl
13 years ago - Complaint is picked up by ABN Amro
Message from from Klacht.nl
13 years ago - Complaint is solved by ABN Amro
Message from ABN Amro
13 years ago - Dear Mr. Ventura, Thank you for your inquiry regarding the interest you have to pay every month. I have spoken to you by telephone. As we agreed I filed an official complain about the monthly interest charges. This is why, we put your complain on klachten.nl on ‘opgelost’ (solved). We have forwarded your complaint to the department in charge of this matter. You will receive a reply as soon as possible If you have any further questions, please e-mail them to us. The e-mail adress can be found on our website. You can also call us 24 hours a day, seven days a week on 0900 - 00 24 (EUR 0.10 per minute). The international number is +31 10 2411720. Yours sincerely, ABN AMRO Bank N.V. Mrs. D. Piquet
Message from from Klacht.nl
13 years ago - User added a review about the solution that ABN Amro posted
Responded on 25 March 2015 at 07:50
Telefonisch contact gehad met de client. Alsnog een klacht ingediend.
