My complaint:

Our flight number is EEJRGW

We booked and payed with mastercard prepaid!

You write that we do not pay administration cost on your side!

“Ryanair accept Visa and Mastercard credit cards and the following debit cards UK Maestro, Visa Connect, Visa Electron, Mastercard Prepaid Debit & Visa Delta for payment of your flights.

As a special offer to Ryanair Cash Passport cardholders (UK, Italian, German, Irish & Spanish residents only) and Mastercard Prepaid (MP) card holders (excluding UK, Italian, German,Irish & Spanish Mastercard Prepaid), Ryanair, will not apply an administration handling fee to those customers paying by this method of payment.

Within Germany ONLY, ELV direct debit payments can only be accepted up to 10 days prior to the flight departure.”

We surprised that you let us pay administration cost???

Please send us the money back!

Desired solution:

Terugstorten geld