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Complaint: SAMSUNG Galaxy Tab2 10.1 WiFi Titanium Zilver

user-187315 on 05 July 2013 about Samsung in category Electronica Merken

New complaint
In treatment
Complaint resolved
Complaint closed

My complaint:

I swear to God Samsung customer service is (CRAP)
Since week ago and I am in ping pong e mails between them Because 50 EURO Cash back
For God sake I have placed an order online on the website and I have the
Invoice in my account but The (CRAP SAMSUNG CUSTOMER CARE ) asked for proof of purchase?
What does this mean? What does proof of purchase mean?
If in the invoice I have provided to Samsung it is written everything
We are in 2013 and SAMAUNG CUSTOMER SERVICE SAID ( INVOICE IS DIFFERENT THAN PROOF OF PURSCHASE )
WHAT SHITTY CUSTOMER SERVICE
SAMSUNG CUSTOMER SERVICE = CRAP
If you do not want to give me the 50 EURO Cash back . keep it maybe this 50 EURO will make Samsung richer

Desired solution:

SOLVE THE ISSUE

Message from from Klacht.nl

12 years ago - Complaint is picked up by Samsung

Message from from Klacht.nl

12 years ago - Complaint is solved by Samsung

Message from Samsung

12 years ago - Dear Aly, We understand your frustration, however we have contacted the promotion department and they have confirmed us that your registration has been accepted. We are therefore assured that you will receive your cashback in a few weeks. Yours sincerely, Demba Samung Webcare

Message from from Klacht.nl

12 years ago - User added a review about the solution that Samsung posted

Samsung

Responded on 25 March 2015 at 07:50

Offered solution:

Dear Aly,

We understand your frustration, however we have contacted the promotion department and they have confirmed us that your registration has been accepted. We are therefore assured that you will receive your cashback in a few weeks.

Yours sincerely,
Demba
Samung Webcare

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