12 years ago - We have sent an email to Tix.nl about your complaint

12 years ago - Complaint is picked up by Tix.nl

12 years ago - Complaint is solved by Tix.nl

12 years ago - Dear misses Khasiyeva, Thank you for your message. We have just reviewed you booking, for your flights to Moskou on the 16th of November. Our IT- department has been doing extensive research regarding the described situation. The research has shown that the reserved schedule, as it currently stands in your booking, was already selected in step three of the booking process on the website. This means that the current reserved itinerary was already selected in step three of the booking process of the website. In the following two booking steps on the website, this schedule has not been changed. The selected schedule has therefore been definitely booked as selected in step three on the website. Also, this current schedule was shown on your booking confirmation and e-ticket confirmation, which you received on the 26th of October, the day the reservation was made. We always advise our passengers to check this itinerary the same day, so if something is wrong, we can adjust this immediately. This is also shown on these confirmations. Unfortunately, we did not receive a message that day to change the itinerary. Because we did not receive a message the same day the booking was made, we now have to follow the conditions of the ticket as giving by the airline, if we want to change the itinerary. We have just checked the change conditions of your ticket, but in these conditions stands that it is not allowed to make any changes in the reservation. Since these strict conditions of the airline, unfortunately we cannot make a change in your itinerary to your preferred flights. Our apologies for the confusion. Hoping to have informed you sufficiently. Kind regards, TIX.nl