My complaint:

A new modem was installed last week. We were told a switch was made from the landline to my mobile and that after 3 to 4 hours, the landline would be re activated.
After unplugging and resetting the modem about 5 times, as it is mentioned in the form they gave us, I decided to call. The girl at the call centre said I had to reset the modem. It just shows how much they listen. Not only did I have to call UPC, but I had to call from my mobile and pay 15 cents per minute on top of the mobile rate. RIDICULOUS and OUTRAGEOUS.
They said we were on a priority list (don’t they always say that!!!) and all should be ok by the following day. The reason was that UPC was having a lot of problems with the server?!?!?Nice excuse, never heard that one before.
Of course, nothing was done, so today, almost a week after the new modem was installed by UPC, I called back and got the same story over again. I asked the girl to stop reading her script and listen to what I was saying, and instead of helping she said she was going to end the conversation. It’s a disgrace to handle customers in such a manner and to never be able to contact someone who can really support the customer!
The worse customer service and company I ever have had to deal with!

Gewenste oplossing

First I want my phone line to be re-activated. Secondly, I want a discount on my next invoice for the 7 days I didn’t have the service I pay for.
And thirdly, an apology for their handling of the situation.