My complaint:

Sinds kort kan ik geen mail meer versturen vanuit Outlook.

Na het een en ander te hebben uitgezocht kwam ik achter het volgende: Mijn ip is blacklisted bij UCEPROTECT. Via hen kwam ik erachter dat het niet mijn fout is. Zie onderstaand vanaf hun site.

What means listed at UCEPROTECT-Level 2?
UCEPROTECT Network operates three levels of blacklisting, so our users can make the decision how strong they want to filter.
While UCEPROTECT-Level 1 lists single IP’s only, UCEPROTECT Level 2 is an escalation list.
According to the table above allocations get listed at Level 2 if there are too many Level 1 listings (spam sending IP’s) in that ranges.
In other words: One or several networks which your IP belongs to have send too much spam within the last week.
That is the reason why your mail has been blocked.
Level 2 is basically nothing more than pure mathematics based on the number of Level 1 listed IP’s.

Who is responsible for this listing?
YOU ARE NOT!. Your IP XXX.XXX.XX.XX was NOT involved in a spamrun, but has a spammy neighborhood. Other customers within this range did not care about their security and got hacked and started spamming, while your provider has possibly not even noticed that there is a serious problem.
We are sorry for you, but you have chosen an provider not acting fast enough on spammers.

Therefore we recommend:
Please send a compliant to your provider and request them to fix this problem immediatly.
Think about this: You pay them for, that you can use the Internet without problems.
If they are ignoring your complaint or claiming they can’t do anything, you should consider to change your provider.

Ik heb ziggo gebeld, doe hier niks aan. Terwijl zij de enige zijn die het kunnen oplossen.

Gewenste oplossing

Als ziggo mij help hoe hier vanaf te komen